Refund Policy

Toy Room Return Policy

At Toy Room, we want you and your little ones to be completely happy with your purchases. However, we understand that sometimes things don't go as planned.

Damaged Item Returns:

We accept returns for items that arrive damaged. To ensure a smooth return process, please follow these guidelines:

• Unboxing Video Requirement:
  • To be eligible for a return due to damage, you MUST provide a clear, unedited video of yourself unboxing the package.
  • The video must show the package in its original, unopened state.
  • The video must clearly show the damage to the product.
  • This video serves as proof of damage during transit.
• Timeframe:
  • You must notify us of the damaged item and provide the unboxing video within [Number, e.g., 7] days of receiving your order.
• Return Process:
  • Please contact our customer service team at [Your Contact Email/Phone Number] with your order number and the unboxing video.
  • We will review your video and provide instructions on how to return the damaged item.
• Refund or Replacement:
  • Upon receipt and inspection of the returned item, we will offer a refund or a replacement, depending on product availability.

Important Notes:

• Returns will only be accepted for items damaged during transit.
• Returns will not be accepted for items damaged due to misuse or normal wear and tear.
• Returns will not be accepted without the unboxing video.
• Return shipping costs will be covered by Toy Room for damaged items that meet our return policy requirements.

We appreciate your understanding and cooperation. If you have any questions, please don't hesitate to contact our customer service team.